Sri Lanka Airport Guide to Passenger Facilities and Comforts

Sri Lanka’s primary international airport, Bandaranaike International Airport (CMB), is located in the town of Katunayake, approximately 35 kilometres north of the capital city, Colombo. Known for its excellent facilities and services, this airport serves as a gateway to the beautiful island nation, catering to numerous travellers from around the world. Due to its strategic location, Bandaranaike International Airport plays a crucial role in connecting Sri Lanka with the rest of the globe.

The airport comprises three distinct terminals, each designed to cater to a specific set of requirements and services. Travellers have access to a wide array of amenities, ranging from essential services such as flight arrivals and departure information to more leisure-oriented facilities such as shopping and dining options. In addition, the airport offers various transportation options to the city centre, making it convenient for passengers to reach their respective destinations.

Terminal Layout

Bandaranaike International Airport (CMB) is the main international airport in Sri Lanka, located in the town of Katunayake. The airport’s current terminal layout includes three passenger terminals, with each handling different flight services.

Terminal 1 is the oldest terminal, built in 1967, and currently handles international flights. The terminal has undergone several renovations and expansions throughout the years to accommodate the increasing number of passengers. Terminal 1 offers a variety of facilities, including shops, eateries, and lounges, some of which are open 24 hours a day (source).

Terminal 2, which is currently under construction, is expected to replace Terminal 1 as the main international terminal in 2025. This future terminal will provide upgraded facilities and services to meet the growing demand for air travel in Sri Lanka (source).

Terminal 3 is dedicated to domestic flights and offers a more streamlined experience for passengers traveling within Sri Lanka. Passengers can expect a smaller selection of facilities, but they can still find essentials like snack bars and shops.

In addition to the terminals, there is a shuttle bus service that connects the airport to the nearby Katunayake Airport Bus Station, which is located 500 meters from the terminal (source). The airport also provides various lounges, including the Executive Lounge located along Gates 6 to 14. This lounge offers premium food, snacks, Wi-Fi, flight monitors, newspapers, magazines, and television, but it is a non-smoking facility (source).

The current terminal layout at Bandaranaike International Airport ensures that passengers have a comfortable and convenient experience, with plans for future expansions to accommodate the growing number of travellers.

Check-In and Ticketing Services

At the Sri Lanka airports, passengers can experience a smooth and efficient check-in process. There are multiple options available for check-in, including web check-in provided by SriLankan Airlines, saving passengers valuable time and providing a more convenient way to complete the check-in process. The online check-in is available 24 hours before departure and closes 2 hours prior to departure.

For those who prefer a traditional check-in approach, several check-in counters are available at the airport manned by courteous and efficient staff. The counters are conveniently located in the departure area and are equipped to handle passenger baggage and other needs. Passengers who require special assistance during check-in can inform the respective airline for dedicated support during their check-in process.

The ticketing services at the airport offer a wide range of options. Travelers can purchase their tickets for international flights, and domestic flights, and even pre-book their transportation to and from the airport. The Airport and Aviation Services (Sri Lanka) (Private) Limited ensure seamless ticketing services to passengers for a hassle-free travel experience.

For passengers in transit, communication services such as international direct dialling, email, and fax facilities are available at the communication counters in the departure check-in area as well as the transit lounge.

In summary, Sri Lanka airports prioritize passenger comfort and ease by providing a well-organized check-in and ticketing experience. With various options to suit passengers’ preferences, the check-in and ticketing services are catered to make the passengers’ journey as convenient as possible.

Security and Immigration

At Sri Lanka’s main international airport, the Bandaranaike International Airport, security and immigration are top priorities. The airport has implemented strict security measures to ensure the safety of all passengers and staff. These measures include hand sanitiser stations located throughout the airport, protective Plexiglas at check-in and immigration counters, thermal temperature screening, and social distancing markers to manage the flow of passengers.

There’s a designated Head of Security Services responsible for overseeing airport security. They can be reached via telephone at 011-2252030, 011-2251423, 011-2263820, or 077-3047663, or via email at [email protected].

The immigration process at Bandaranaike International Airport is efficient and passenger-friendly. Upon arrival, travellers should have their passports and completed arrival cards ready for inspection. Foreign nationals entering Sri Lanka need to obtain an Electronic Travel Authorization (ETA) in advance, which can be easily applied for online.

To ensure a smooth immigration process, passengers are advised to:

1. Make sure their passport is valid for at least six months from the date of entry into Sri Lanka.
2. Complete the arrival card accurately and legibly.
3. Present their passport, visa (if required), and arrival card to the immigration officer for inspection.
4. Declare any restricted or prohibited items to customs as per Sri Lanka’s customs regulations.

By following these procedures, passengers can expect a hassle-free entry into Sri Lanka, allowing them to focus on enjoying their stay in this beautiful island nation.

Luggage Services

Baggage Claim

Upon arrival at the Bandaranaike International Airport in Sri Lanka, passengers can retrieve their checked luggage at the baggage claim area. The baggage claim area is clearly marked and easy to locate. Remember to verify your baggage tag with the tag number on your luggage before leaving the area.

Baggage Wrapping

For travelers looking to secure and protect their luggage, the airport offers a baggage wrapping service. This service is perfect for protecting your belongings from damage, theft, or weather-related incidents. It’s a simple and cost-effective way to travel with added peace of mind.

Luggage Storage

Bandaranaike International Airport also provides a left luggage service for temporary storage of your belongings while you explore the airport or the surrounding area. The left luggage counter is conveniently located in the departure outer porch and operates 24/7. Perishable items and food items are not allowed for storage. To confirm availability and any other details, contact the airport at +94 11 226 4444.

Shopping and Retail Outlets

Bandaranaike International Airport in Sri Lanka offers a wide range of retail outlets to cater to the diverse needs of travellers. Many shops are available both in the departure and arrival areas, making it easy for visitors to find everything they need while travelling.

One of the main shopping options at the airport is the Sri Lanka Duty Free area, which is open 24 hours and offers a variety of products from worldwide brands at competitive prices. Shoppers can find perfumes and cosmetics, confectionery, liquor, and much more in these Duty-Free stores.

For electronics enthusiasts, Bandaranaike International Airport has recently opened a duty-free electronics shopping mall on the second floor of its arrival terminal building. This mall hosts several outlets, allowing passengers to choose from a wide range of electronic products from well-known international brands.

Additionally, the airport houses several other retail outlets such as Softlogic Retail, where passengers can shop for electronics and electrical items. This store is conveniently located in the Arrival Pre Customs area and is open 24 hours.

Comfortable shopping experience is assured with ample signage in the airports to guide shoppers, and the availability of a variety of payment methods, including local and international cards. The friendly staff at the retail outlets are also always ready to help passengers with their shopping needs.

In summary, Bandaranaike International Airport in Sri Lanka ensures a hassle-free and enjoyable shopping experience for its passengers with numerous retail outlets and a wide selection of products available around the clock.

Food and Beverage Options

Bandaranaike International Airport (BIA) in Sri Lanka offers a variety of food and beverage options for travelers to enjoy. Whether you’re in transit or arriving at the airport, there is something for everyone.

In the Departure Transit Area, travellers can find a mix of local and international cuisine including outlets like Barista Beverage Kiosk and Pizza Hut & Delifrance that offer 24-hour service (source). They offer a selection of hot and cold beverages, pizzas, sandwiches, and quick bites for those on the go.

For those seeking local flavours, there are restaurants that serve authentic Sri Lankan dishes. These options may be found in the Departure and Arrival Terminals, providing a taste of the country’s rich culinary history to both departing and arriving passengers (source).

If you are travelling on the Expressway and looking for a meal stop, there is a resting/service area near Welipenna (close to Bentota). This area offers a few local-style fast-food restaurants, which can provide a convenient meal option before you arrive at the airport (source).

To summarize, Bandaranaike International Airport caters to various tastes, ensuring that visitors have a variety of food and beverage options to choose from during their time at the airport.

Lounges and Relaxation Areas

Bandaranaike International Airport (CMB) in Sri Lanka offers several lounges for travellers to relax and rejuvenate before their flights. The lounges cater to both business and leisure passengers, providing sanctuary and exclusive facilities to ensure a comfortable experience during layovers or early morning check-ins.

CMB Airport has various lounges open to passengers at a reduced cost, regardless of the airline they are flying with. These lounges feature comfortable seating, complimentary snacks, and a wide selection of alcoholic beverages, including spirits and liquors, creating a pleasant atmosphere for passengers to unwind.

The Lotus Lounge, Araliya Lounge, and Executive Lounge are among the premium lounges available in the transit area at CMB Airport. These lounges offer exclusive facilities and excellent customer service, tailored to meet the needs of the discerning traveler.

For travellers looking for a more private space, access to the lounges can also be purchased instantly through various platforms, allowing you to confirm your spot ahead of your visit. In addition, membership programs like Priority Pass enable their members to enjoy access to exclusive lounges at CMB Airport, further enriching the airport experience for frequent travellers.

In conclusion, the lounges and relaxation areas at Bandaranaike International Airport ensure a comfortable and pleasant experience for passengers seeking respite during their journeys. With a variety of options available for lounge access, travellers can choose the most suitable option to make their time at the airport as enjoyable and stress-free as possible.

Currency Exchange and Banking

At Sri Lanka’s main international airport, Bandaranaike International Airport (CMB), passengers can find various currency exchange and banking facilities to accommodate their financial needs. This section will provide a brief overview of the available services.

Currency exchange counters are strategically located throughout the airport to allow travellers to convert their foreign currency into the local Sri Lankan Rupee (LKR). Notably, the Bank of Ceylon offers reliable currency exchange services, and it operates 24 hours a day. Additionally, there are several other banks offering currency exchange facilities within the airport.

For passengers who prefer using Automated Teller Machines (ATMs), the airport houses numerous ATMs from different banks. The Commercial Bank offers a convenient ATM situated at the Departure Public Concourse & Walkway. Passengers can withdraw cash in LKR using their local or foreign bank cards, depending on the available withdrawal limits and card compatibility.

Moving on, the airport’s official website mentions that there are five banks positioned in both the Departure Lobby and Arrival Lobby areas. These banks provide various financial services, including currency exchange, money transfer, and other general banking facilities. Furthermore, another bank is available in the transit area specifically for re-exchanging currency.

In summary, passengers at Bandaranaike International Airport can easily access a variety of currency exchange and banking services to meet their financial needs during their travels through Sri Lanka.

Connectivity and Technology Services

Sri Lanka’s premier international airport, Bandaranaike International Airport (CMB), has made significant strides in enhancing its connectivity and technology services to cater to modern-day travellers ¹. Located in Katunayake, this hub of international air travel serves millions of passengers annually and continuously adapts to meet the evolving needs of its passengers².

One of the essential amenities for global travellers is Wi-Fi access. Bandaranaike International Airport offers free Wi-Fi throughout the airport premises, allowing passengers to stay connected to their families, friends, and business associates while on-the-go¹. The airport also provides multiple charging stations for mobile devices and laptops, ensuring that travellers can keep their gadgets powered up and ready for use during their stay.

In addition to connectivity services, the airport has also embraced several new technologies to facilitate smoother and more efficient operations³. Examples of these technological advancements include:

• Modern baggage handling systems: Automated and streamlined for efficient processing of luggage, reducing the chances of lost or misrouted bags.
• Automated check-in kiosks: Allowing passengers to check-in for flights quickly and easily, reducing queue times and improving the overall travel experience.
• Advanced security systems: Implementing state-of-the-art technologies, such as facial recognition systems, to enhance the safety and security of airport operations.

By providing these modern facilities and services, Bandaranaike International Airport ensures that passengers have a comfortable and convenient experience. It demonstrates the Sri Lankan aviation sector’s dedication to keeping up with global trends and meeting the technological demands of today’s travellers. With ongoing plans for expansion and development, the airport’s connectivity and technology services will continue to improve and evolve to better meet the needs of its international visitors.

Footnotes

1. Discovering Sri Lanka: Your Ultimate Airport Guide ↩ ↩²
2. Airport and Aviation Sri Lanka | Sri Lanka Executive Aviation Services ↩
3. Sri Lanka’s Aviation Sector Soars: Major Developments at Mahinda ↩
4. Connecting the Connected: How Is Sri Lanka Prepared to ↩

Transportation and Parking

Car Rentals

Visitors to Sri Lanka’s Bandaranaike International Airport can easily rent a car from a variety of leading car rental agencies. These agencies provide options for both self-driven and chauffeur-driven vehicles, catering to different preferences and budgets. Two prominent brands located at the airport include Sixt and Europcar. It’s good to book a car in advance to avoid any potential issues.

Taxi Services

Taxis are abundantly available at the airport, ensuring hassle-free travel to and from the city. The airport offers its own taxi services, making it convenient for passengers to find transportation during their visit. There are also various mobile applications, such as PickMe and Uber, which make hailing a taxi even more accessible and comfortable.

Public Transport Access

The airport is well-connected to the city through multiple public transport options. Passengers can take buses that frequently run to and from the airport, providing affordable and efficient transport. There’s also a train station near the airport, which allows passengers to access different parts of the country with ease. Travelers can conveniently reach the station by taking a short taxi ride from the airport.

Parking Facilities

Bandaranaike International Airport offers a range of parking facilities to accommodate the needs of passengers and visitors. There are three open-air parking areas, including the remote car park located about 300 meters away from the terminal, offering more affordable parking charges. These facilities ensure that visitors to the airport can conveniently park their vehicles for both short and long-term stays.

Accessibility Services

The Bandaranaike International Airport (BIA) in Sri Lanka continually strives to offer a comfortable and convenient experience for all passengers. To cater to diverse needs, the airport provides a range of accessibility services to benefit disabled passengers or those with additional requirements.

One of the key services available is the provision of wheelchairs and related assistance for passengers requiring additional support. Passengers can avail of these services upon request at the airport or by contacting their airline before their journey.

Additionally, there is a taxi service managed by Airport and Aviation Services (Sri Lanka) Limited. This service includes an information counter, located in the arrivals lobby, with a fleet of over 50 vehicles to facilitate passengers in arranging their transportation.

Public transportation is also an option, with Sri Lanka Transport Board operating bus 187-E3 from the airport’s car park to various locations. This bus service offers accessible options during peak times to cater to a variety of passengers’ mobility needs.

In summary, the Bandaranaike International Airport strives to make passengers’ experiences as comfortable and accessible as possible by offering a range of services tailored to individual needs.

Medical and Health Facilities

Sri Lanka’s airports, such as Colombo International Airport and Mattala Rajapaksa International Airport, are known to provide a range of medical and health facilities for the wellbeing of travelers. These facilities are designed to cater to the needs of passengers and ensure a comfortable and hassle-free travel experience.

The medical centres at these airports are equipped with professional staff, available round the clock to assist passengers in case of emergencies and health issues. These facilities are strategically located within the airport terminals, making them easily accessible.

Some of the key services offered at the airport medical centres include:

• First aid treatment for minor injuries or health concerns
• Emergency medical care for more serious situations
• Referral services to nearby hospitals or clinics for specialized care

Along with medical services, the airports also place importance on general health and wellbeing. Travellers can find various health, beauty, and leisure services to ensure a relaxed and enjoyable time at the airport. Facilities such as lounges, prayer rooms, and restaurants cater to the diverse needs of passengers.

In addition to offering these services, the Sri Lankan airports also prioritize the safety of travellers. The Ministry of Health works with the airport authorities to implement necessary health and safety guidelines aimed at preventing the spread of diseases and ensuring a healthy travel environment.

In conclusion, Sri Lanka’s airports provide reliable medical and health facilities to ensure the well-being and comfort of all passengers. Through their continuous efforts and collaboration with relevant authorities, they strive to maintain a safe and enjoyable travel experience for everyone passing through.

Business and Conference Rooms

Sri Lanka’s airports offer various business and conference room facilities to cater to the needs of travellers on the go. Colombo International Airport, also known as Bandaranaike International Airport, located in Katunayake, provides some noteworthy options for business travellers.

For instance, the Serenediva Airport Transit Colombo Hotel offers a Business Center and Conference Room, complimentary tea and coffee facilities, bottled water, free Wi-Fi, and shower facilities for comfort and convenience. This is an ideal location for travellers looking to conduct business meetings or discussions without having to leave the airport premises.

Likewise, the Ramada Katunayake Colombo Intl Arpt provides 68 guest rooms, 3 meeting rooms, and a total event space of 6,250 sq. ft., with room rates ranging from $60-$75. It caters to larger gatherings and is equipped to handle various types of events such as conferences, seminars, and workshops.

Another impressive venue is the Shangri-La Colombo, which is approximately a 45-minute drive from the airport. This luxurious hotel offers multiple meeting rooms and floor plans to accommodate different types of gatherings. It is an excellent choice for those seeking a high-end venue for their events in the bustling city of Colombo.

While browsing through Conference Rooms in Sri Lanka, you can consider various other meeting venues, depending on your preferences and budget. Most of these locations provide essential business services such as high-speed internet, lobby greeters, and catering services to ensure a smooth and productive experience for all attendees.

In conclusion, Sri Lanka’s airports offer a diverse range of business and conference room facilities to cater to the unique needs of each traveler. Whether you are organizing a small-scale meeting or a large conference, these venues are equipped to accommodate your requirements and provide a comfortable and productive environment.

Family and Child-Friendly Facilities

Sri Lanka is a popular destination for family vacations, and its airport facilities are well-equipped to cater to the needs of families and children. When you arrive at the Bandaranaike International Airport, you will find several amenities designed to make travelling with children more comfortable and enjoyable.

The airport has spacious family restrooms that are easily accessible, providing comfort and convenience for parents and children. These restrooms are equipped with baby changing stations, making it easy to attend to your little one’s needs while on the go.

Within the terminal, there are a variety of child-friendly dining options to satisfy even the pickiest of eaters. Families can choose from a wide range of cuisines, including local Sri Lankan specialities, international fast-food chains, and cafes offering light meals and snacks. High chairs are available in many of the dining establishments, ensuring that families can enjoy their meals together comfortably.

For those who need a little extra entertainment, there is a children’s play area located within the airport’s departure area. This designated space is the perfect spot for kids to expend some energy and have fun while waiting for their flights. Parents can relax knowing that the environment is safe and designed specifically to cater to young children.

Sri Lanka’s airport also offers increased accessibility for families, with designated parking areas, ramps, and elevators available for those travelling with strollers or mobility aids. In addition, the airport staff is friendly, helpful, and always ready to assist families with any special requests or requirements to ensure a pleasant and hassle-free travel experience.

By incorporating these family and child-friendly facilities, Sri Lanka’s Bandaranaike International Airport ensures a comfortable and enjoyable transition for families embarking on their journey through this beautiful island nation.

Lost and Found

At the Bandaranaike International Airport (CMB) in Sri Lanka, also known as Katunayake Airport, there are provisions in place to assist passengers in retrieving lost items. The Airport and Aviation Services (Sri Lanka) (Private) Limited handles all lost and found enquiries. To contact them, passengers can utilize the provided telephone number: +94 11 226 4444.

Items lost within the airport terminal can be reported directly to the lost and found department. In case of luggage left behind on an airplane, passengers are encouraged to contact their respective airline for assistance. It’s essential to mention that taking up travel insurance is advised in order to cover any losses that may occur during the journey.

Apart from the lost and found services, Bandaranaike International Airport offers various other amenities, including ATMs, child care rooms, duty-free stores, prayer rooms, smoking rooms, food, and retail concessions. For items that passengers wish to store for a short period, there are luggage storage and locker facilities available at the airport. Keep in mind that perishable items, as well as food items, are not permitted at the left luggage counter.

Remember that in case of lost items, it’s always better to act promptly. The sooner you contact the relevant authorities, the higher the chances of recovering your belongings.

Frequently Asked Questions

What lounges are available at Bandaranaike International Airport and their entry prices?

There are several lounges available at Bandaranaike International Airport (CMB). Prices may vary, so it is recommended to check with the specific lounges directly for the most accurate and up-to-date information.

Can I gain lounge access at Sri Lankan airports using credit cards?

In some cases, travelers may have access to airport lounges using their credit cards. It depends on the specific credit card and agreement made with the lounge provider. Always confirm with your credit card issuer whether they offer lounge access at Sri Lankan airports as a benefit.

Are there any facilities for sleeping at Colombo airport?

While short-term sleeping options are not available directly at the airport, there are several hotels located near Bandaranaike International Airport. Travellers can book rooms in advance for comfortable and convenient accommodations just a short drive away from the airport.

What kinds of food services are provided by SriLankan Airlines on their flights?

SriLankan Airlines provides a variety of meals, snacks, and beverages on their flights, typically catered to the duration and destination of the journey. They are known for offering a range of international and regional delicacies, ensuring a pleasant dining experience on board.

Does Bandaranaike International Airport provide shower facilities for travellers?

Yes, shower facilities are available at Bandaranaike International Airport for travellers who wish to freshen up. They can be accessed at designated airport lounge areas for a nominal fee.

How can I access the Lotus Lounge at Colombo Airport, and what are the charges?

The Lotus Lounge at Bandaranaike International Airport can be accessed by purchasing a day pass or through certain membership or ticketing benefits. Charges may vary, so it is recommended to contact the lounge directly for the most current information on access and fees.